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Common Questions About Our Seat Belts | SeatbeltPlanet

Do you have questions about aftermarket belts from SeatbeltPlanet? Explore our FAQ for answers on returns, custom orders, DOT approval, and more.
  1. Why won't my seat belt retract?
  2. What are your hours of operation?
  3. My vehicle was in an accident and my seat belts are locked. Can you fix them?
  4. My seat belt retracts, but it's very slow. Why?
  5. My dog ate my seat belt. Can it be repaired?
  6. I don't like my belt, can I return it?
  7. How do I return my order?
  8. Do you ship to anywhere in the world?
  9. Do you offer original seat belt parts for my specific car?
  10. Do I need to register to place an order?
  11. Can I special order a custom length?
  12. Can I replace just one-side of my seatbelt?
  13. Can I order a belt that will work in my specific vehicle?
  14. Can I have a custom belt made? How much will it cost?
  15. Are your belts DOT approved?

Q: Why won't my seat belt retract?

A seat belt may retract slowly or fail to retract because the webbing is twisted, dirty, rubbing against interior trim, or entering the retractor at the wrong angle. The retractor may also have a weak or damaged return spring. Start by pulling the belt out and checking the full length of the webbing for twists, folds, contamination, or frayed edges. Make sure the belt can travel freely through the upper guide and that it is not rubbing against a seat, trim panel, or mounting bracket. Retractors are designed to operate within a specific mounting orientation. If a replacement retractor is installed at the wrong angle, it may remain locked or fail to retract correctly. Do not lubricate the webbing or spray lubricant inside the retractor. If the webbing is damaged or the internal retractor mechanism is not functioning properly, the assembly should be professionally evaluated or replaced.

Q: What are your hours of operation?

SeatbeltPlanet.com™ is open from 8 am to 5 pm (US Central) from Monday to Friday. We are also closed on federal holidays.

Q: My vehicle was in an accident and my seat belts are locked. Can you fix them?

The short answer is no. Your seat belts are designed to be single use items and should be replaced after an accident. We do not recommend reusing or repairing seat belts that were in an accident.

Modern seat belts use pyrotechnic pretensioners that fire when the airbags deploy.  By design, they lock the belt as an additional safety measure.  The seat belt should be replaced if the pretensioners have fired. 

Q: My seat belt retracts, but it's very slow. Why?

The majority of slow retraction we see is due to the webbing. This is assuming the seat belt is installed correctly. Seat belts retractors are designed to work with new webbing.

As your vehicle ages, the webbing can become contaminated by dirt and oils, develop tiny frays and can get stiff. This is especially true in convertibles, Jeeps, or vehicles that are used in harsh environments. All these factors introduce more friction than the retractor spring can overcome. Replacing the webbing with new material can improve and will often completely solve slow retraction.

Though it is not common, sometimes we see slow retraction in new vehicles with new webbing. Mazda Miatas are notorious for this. Rewebbing may or may not improve retraction in these cases.

Click here to learn more about our rewebbing service

Q: My dog ate my seat belt. Can it be repaired?

We love dogs! They help keep us in business. Yes, we can repair your seat belt!  Our rewebbing service is exactly what you need.

Click here to learn more about our rewebbing service.

 Dog Chewed Seat Belt

Q: I don't like my belt, can I return it?

Our return policy is simple and easy. If for whatever reason, you are not satisfied with your order return it within 90 days and we will either send you a replacement or refund your money. If the product has been installed, it will be subject to a 20% restocking fee.  As a seat belt manufacturer, we could modify your purchased belt to better fit your needs. You may call us at 405-736-0088 or contact us along with your phone number and let us know why you are returning it. We will then send you an RMA number that needs to be included with your return. It may take a few days shipping and evaluation for us to return the belt you want back to you.

If you have a return or warranty claim, complete the form on contact us. Provide the 6 digit order number located on the tag sewn on the belt and the reason for your return. You will then receive a Returned Materials Authorization (RMA) number and instructions on how to send back your seatbelts.

Q: How do I return my order?

If you have a return or warranty claim, complete the form on contact us. Provide the 6 digit order number located on the tag sewn on the belt and the reason for your return. You will then receive a Returned Materials Authorization (RMA) number and instructions on how to send back your seatbelts.

Q: Do you ship to anywhere in the world?

We can make arrangements to ship anywhere in the world.

Q: Do you offer original seat belt parts for my specific car?

It is common that most vehicle manufacturers would use a different style seat belt with each model year causing there to be a countless number of parts that customers may need and often these parts are not available for us to purchase. SeatbeltPlanet.com™ provides a wide variety of aftermarket seat belts that fit a majority of customer vehicles. SeatbeltPlanet.com™ is continuously working on adding new vehicle-specific seat belts to our product offering. If our standard seat belts do not fit your vehicle we may be able to repair your existing seat belts.

Q: Do I need to register to place an order?

No, you can complete the checkout process as a guest

Q: Can I special order a custom length?

Yes, you can order a custom length of belt. If you do not see the length that you need, contact us or give us a call at 405-736-0088 and we will work to get your custom order together along with a price. In order to understand which dimensions we will need, please visit the seat belt selection guide.

Q: Can I replace just one-side of my seatbelt?

Each seat belt manufacturer builds and designs their belts to work in combination with each other. We are not able to match up the different sides of the belt with one universal product. It is always best to order a complete set because designs and changes can be made from time to time on the same product.

Q: Can I order a belt that will work in my specific vehicle?

Seatbeltplanet.com™ manufactures a large selection of seat belts designed to fit most vehicles. If you do not think the stocked seat belts will fit in your vehicle contact us or call 405-736-0088 to talk to us. We can make a custom belt just for you. For more information on specific questions we may ask you, check the seat belt selection guide.

Q: Can I have a custom belt made? How much will it cost?

Yes, we do offer custom seatbelts. Please call us at 405-736-0088 for a customized quote. The cost depends on which seat belt you order but typically there is an additional charge for custom seat belts.

Q: Are your belts DOT approved?

The Federal Motor Vehicle Safety Standards (FMVSS) are administered by the National Highway Transportation and Safety Administration (NHTSA). NHTSA is the governing agency under the Department of Transportation (DOT) for on-road, highway vehicle safety. Our belts are tested and certified to meet FMVSS 209 and 302 which are the standards related to the actual seat belt. The certification tag is located on all our belts.

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